Sage Certified Consultants
Getting timely support from qualified professionals minimizes your down time. A well-trained consultant can diagnose problems quickly and implement a better solution.
All of our consultants have gone through the rigorous Sage Certification and are up to date on all Sage software updates. They are tested and recertified annually. Sage will also test them any time there is a major software upgrade or new module. Continuing education is a must. Our consultants have decades of experience and live in your community.
With today’s economic climate, businesses scrutinize every penny being spent. Ledgerwood’s hourly consulting can save you time and money.
Did you know?
Fact: Most Sage Timberline Office issues are solved in less than an hour.
Fact: The longer you wait to get help, the more it will cost you.
Fact: Limited training can cause repetitive errors that can end up costing you BIG money.
Fact: For us there is NO such thing as a dumb question. Technology is vast and ever-changing.
Trust us to keep abreast of the latest innovations and answer any questions you might have.
How can you get support?
1. Email all questions and requests for support to: support@ledgerwoodassociatesusa.com.
A Ledgerwood Consultant will quickly respond by email or phone, usually in less than 10 minutes.
Steps to resolve the issue will then be taken.
Email support requests will be answered M-F 8:00 am to 5:00 pm Arizona time. If you have questions or issues regarding estimating software they will be returned after 1:00 pm; if not immediately.
Ledgerwood’s regular consulting fees apply. The minimum support billing time is 15 minutes.
Our portal is monitored Monday through Friday from 7 a.m. to 6 p.m. You receive email confirmations for every step so you know always know the status of your request.
3. Phone 480.423.8300
This is NOT your fastest option All of our Sage Certified consultants are rarely at the office; they are out helping other clients. You may have to leave a message and wait for someone to call you back.
What will it cost you? Our hourly fees range from $125 to $175, depending on the complexity of your issue. Keep in mind; many times we can help you in less than an hour. Our minimum charge for phone support is 15 minutes. Online support is 30 minutes.
Have a question? Contact our Director of Professional Services, Kimberly Gale at Kim@LedgerwoodAssociatesUSA.com.
