Services
Here at Ledgerwood Associates, Inc., we take your business needs very seriously. Our relationship with you goes far beyond a software sale. Software is only part of the equation. We’ve done this long enough to know that, as your company grows, you will continue to need advice and guidance now and into the future. That’s why we established our Professional Services Business Unit.
Whether you need help with Property Management, require Specialized Reports, or are looking to tighten-up your Construction Accounting, we’ve got the right person for you. Check out our formidable team of qualified consultants. When you decide to take your business to the next level contact Kimberly Gale, our Director of Professional Services.
Services FAQs
How do we contact you company for support?
- During business hours, email your question or request to support@ledgerwoodassociatesusa.com.
- A Ledgerwood Consultant will quickly respond by email or phone, usually in less than 10 minutes.
- Log onto our Customer Portal
- Phone our Director of Professional Services 602.295.8709 for more information.
Do you offer web-based consulting?
We offer online support and training and can schedule sessions to fit your company’s needs.
Will it benefit my company to have a consultant assist me during my implementation?
Our consultants facilitate implementations and help your company by:
- planning, scheduling, and coordinating your implementation project
- reviewing your company’s business processes and adapting them efficiently to Sage Timberline Software
- providing conversion of your company’s legacy data
- establishing and training you and your staff on new and improved work flow procedures
- assisting you with creating and designing specific reports applicable to your business.
Using our consultants will help guarantee a successful implementation on schedule and within budget.
Is there a minimum number of hours for each visit by a consultant?
Minimums are: 15 minutes for phone support, 30 minutes for online support. Onsite support minimum varies by client distance from our Scottsdale Office and amount of travel required.
What are the billing rates for your consultants?
As with any Professional Services Organization, our rates vary by the position and skill level of the consultant.
Do your consultants have to pass a test to be a consultant for your company?
All consultants are required to pass and maintain certification under the Sage Certified Consultant Program. They also must complete and pass courses required by Sage for continuing education.
